FAQ´S

1. What is Maria Maleta?

Maria/Maleta is a Portuguese brand of leather goods. The unique design and the quality raw materials are the mottoes for this brand. We also create a new vision about bags, where one bag can be used in two sides. One woman, one bag -two sides to choose.

2. Why Maria Maleta was created?

Because of a big friendship about two girls. They have a passion about bags and they were raised in a city where the shoes industry is very stronger. So, they make the dream come true and instead shoes, they create bags with two sides representing the booth personalities of them.

 

3. Where the products are made?

Our products are 100% handmade and 100% made in Portugal.

 

4. In case of doubt, who should I contact?

Any doubt or question you should send an email to: geral@mariamaleta.com

 

5. Can I return my order?

Never return an item before getting in touch with us. Please check our Shipping & Return Policy.

 

6. Can I exchange my order?

Please send us an email to: geral@mariamaleta.com

 

7. In case of refund, how is it processed?

Never return an item before getting in touch with us. Please check our Shipping & Return Policy.

 

8. How will my order be shipped?

All Maria Maleta orders are shipped through DHL Express or CTT Express (post mail office).

 

9. How long does it take to be delivered?

Please check our Shipping & Return Policy.

 

10. How long do I have to wait for my products?

Please check our Shipping & Return Policy

 

11. What can I do if a product arrived damaged?

We want you to be 100% satisfied with your order. If something is wrong, get in touch with us: geral@mariamaleta.com

 

12. How can I pay?

We currently accept payments by Credit card, Paypal, Bank Transfer,  MB Reference (Portugal) and MB WAY(Portugal)

 

13. Can I speak to someone in person?

Of course! We are available to answer your questions every day via telephone(+351 915152184) or email: geral@mariamaleta.com

 

14. How to take care of your Maria/Maleta?

Leather can last a lifetime when properly care. Prolonged exposure to the heat, light and humidity should be avoided. To remove small stains, use a dry cloth. Being a natural material, real leather can crack and undergo color changes. If any serious problems occur in your Maria, please contact us. We will be happy to evaluate the situation and repair your product whenever is possible.

15. Where are our suppliers from?  

Our suppliers are all from Spain and Portugal.

 

16. Which raw materials are used in Maria Maleta products?

The main raw material in our products is leather.

 

18. Does Maria Maleta uses leather from exotic animals?

No, Maria Maleta doesn´t use any type of leather from exotic animals. Any product that reassembles this type of leather is a synthetic print on natural leather. It is a brand policy not to use any leather from exotic animals. We only use leather from animals that have been bred for meat production.

 

19. Does Maria Maleta have a conscious and sustainable production?

Yes, in our brand we always try to be sustainable and we are well aware about all the environmental problems associated.  We use all of our waste to do small products and all the inner pockets of our bags. Our main goal is to use raw materials that can ensure the quality and durability of the products. We believe that by using products with higher durability and quality we can contribute for waste reduction and diminish our environmental footprint. Besides this, Maria Maleta works with partners that follow all the rules about production and environment impact imposed by the European Union.  "Waste isn´t waste until we waste it"

20. It is possible to repair my bag?

Yes, of course. It is a brand policy provide all the support to our customers. We want your bag to last long as much it’s possible and because of that,  in our brand we give a lifetime warranty to all of our products. With the normal use, solar expose and different weather it is normal that the bag be with a different shape or color. Leather is a natural raw material so over time some changes can be noticed. So, if you want some support, any reparation just send us an email to info@mariamaleta.com. Waste isn´t waste until we waste it.